> ## Documentation Index
> Fetch the complete documentation index at: https://docs.letsconnekt.com/llms.txt
> Use this file to discover all available pages before exploring further.

# What Happens When a Connekt Payment Fails: A Guide

> Understand Connekt's automatic retry process, grace period, and notifications when a payment fails — and how to reactivate your workspace quickly.

Payment failures happen from time to time, and Connekt is built to handle them without immediately disrupting your team's work. You have a 7-day grace period after the first failed payment, and the system automatically retries the charge on your behalf during that time.

## The Automatic Retry Process

When a payment fails, Connekt's billing system automatically retries the charge several times over the following days. You don't need to take any action while retries are in progress — the system handles this for you.

## Notifications

As soon as a payment fails, an email alert is sent to the **workspace billing admin**.

<Info>
  If you're the billing admin, check your inbox — and your spam folder — for an alert from Connekt. The email will confirm what failed and prompt you to update your payment method if needed.
</Info>

## Grace Period

You have a **7-day grace period** from the date of the first failed payment. During this window:

* Your workspace remains **fully accessible**
* Your entire team can continue working without any interruption
* Automatic retries continue in the background

## If the Grace Period Passes Without Payment

If the payment isn't resolved within 7 days, your workspace access is paused.

<Warning>
  When workspace access is paused, your team loses access immediately. However, **all your data is fully preserved** — nothing is deleted. You can reactivate at any time by updating your payment method.
</Warning>

## How to Reactivate Your Workspace

<Steps>
  <Step title="Go to Settings → Billing">
    Navigate to **Settings → Billing**.
  </Step>

  <Step title="Update your payment method">
    Add a new card or update your existing payment details.
  </Step>

  <Step title="Click Reactivate Subscription">
    Select **Reactivate Subscription** to trigger a new payment attempt.
  </Step>

  <Step title="Access is restored">
    Once the payment goes through, your workspace reactivates immediately. Your team regains access, and your data, settings, and history are exactly as you left them.
  </Step>
</Steps>